Privacy Policy and Terms & Conditions
Last updated 11/9/2026
Privacy Policy
The Well Pilates & Movement Studio (“The Well,” “we,” “us,” or “our”) respects the privacy of clients, prospective clients, website visitors, and other individuals who interact with us. This Privacy Policy explains the types of information we may collect, why we use it, and the choices available to you.
Information We May Collect
Contact and account information, such as name, email address, telephone number, mailing address, date of birth, and login/account information.
Booking and transaction information, such as memberships, class packs, reservations, attendance, purchases, refunds, and payment status.
Payment information processed by our payment processor. We may receive limited payment details such as card brand, last four digits, billing status, and transaction identifiers rather than full card numbers.
Information you voluntarily provide regarding injuries, pregnancy, physical limitations, emergency contacts, preferences, or other matters relevant to safe participation.
Communications, including emails, texts, customer-service requests, surveys, reviews, and promotional preferences.
Website/device information, such as IP address, browser/device type, cookies, analytics, pages viewed, and referral information, depending on the tools used on our website.
Photo/video content when separately authorized or when lawfully captured at events with appropriate notice.
How We May Use Information
Provide memberships, classes, reservations, private sessions, customer support, and account administration.
Process payments, refunds, and transactions.
Send operational messages about bookings, waitlists, closures, account status, and policy changes.
Send marketing communications where permitted and honor opt-out choices.
Support safety, emergency response, incident documentation, fraud prevention, and security.
Improve Studio services, scheduling, website functionality, and client experience.
Comply with law, enforce agreements, and establish or defend legal claims.
Service Providers and Disclosures
We may share information with vendors that help us operate, such as scheduling/membership software, payment processors, website hosts, email/text providers, analytics providers, accountants, attorneys, insurers, and IT/security providers. We may also disclose information when required by law, to protect safety or legal rights, or in connection with a business transaction such as a sale or reorganization.
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Health-Related Information
Clients may voluntarily provide limited health-related information to help instructors understand physical limitations or safety considerations. The Well is not representing through this policy that it is a HIPAA-covered entity. We will limit access to such information to legitimate business and safety purposes and handle it with reasonable care.
Cookies and Analytics
Our website may use cookies or similar technologies for functionality, analytics, security, and, if implemented, advertising. The final cookie practices and any consent controls will depend on the website and marketing tools selected before launch.
Text and Email Communications
Operational messages may be necessary to administer bookings and accounts. Promotional emails and texts will be sent only as permitted by applicable law and platform requirements. Marketing recipients may use the unsubscribe or opt-out mechanism provided in the message.
Data Retention and Security
We retain information for as long as reasonably necessary for the purposes described in this policy, including legal, tax, insurance, dispute, and operational needs. We use reasonable administrative, technical, and physical safeguards appropriate to the nature of the information. No system can guarantee absolute security.
Your Choices and Requests
You may update certain account information through the member portal or contact us.. You may opt out of promotional communications using the method provided in the message. Additional rights may apply depending on applicable law.
Children
Our services are not directed to children under 14. If minors are permitted to participate, a parent or legal guardian must complete the forms and consents required by the Studio.
Changes to This Policy
We may update this Privacy Policy from time to time. The effective date will be posted with the updated policy, and additional notice will be provided when required by law.
Contact Us
The Well Pilates & Movement Studio
The Well Pilates & Movement Studio, LLC
120 W Main St. Unit 2, Solon, IA 52333
support@thewell-studio.com
Terms of Service
These Terms of Service ("Terms") govern use of the website, online booking services, facilities, classes, private sessions, and related services offered by The Well Pilates and Movement Studio, LLC ("The Well," "we," or "us"), at 120 W Main St. Solon, IA 52333, Iowa. By purchasing or booking services, you agree to these Terms, subject to applicable law. The signed membership agreement, client waiver, and policies supplied at purchase also apply; if terms conflict, mandatory law controls and counsel should establish a document priority rule.
1. Program Description
By opting in, you agree to receive recurring automated text messages from The Well Pilates and Movement Studio ("we," "us," "our") at the mobile number you provided. Messages may include appointment reminders, order updates, account alerts, promotional offers, customer support follow-ups, etc. Consent to receive these messages is not a condition of any purchase.
2. Message Frequency
You may receive up to several messages per week. Message frequency may vary depending on your activity and interactions with us.
3. Message and Data Rates
Message and data rates may apply. Charges are billed by and payable to your mobile service provider. Please contact your wireless carrier for details about your messaging plan.
4. How to Opt Out and Get Help
You can unsubscribe the SMS service at any time by replying STOP to any message we send you. After you send STOP, you will receive a one-time confirmation message, and no further messages will be sent. If you want to rejoin, you can sign up again using the original opt-in method or reply START. For help or more information at any time, reply HELP to any of our messages. You can also contact our support team directly at support@thewell-studio.com.
5. Carrier Liability Disclaimer
Carriers are not liable for any delayed or undelivered messages.
6. Eligibility and Minors
Clients must be 18 or older to contract for purchases or memberships in their own name. Ages 16–17 may participate independently in approved group classes only with a parent/legal guardian’s written consent and completed minor-specific waiver. Ages 14–15 may participate only in specifically approved private, semi-private, teen, or family programming, subject to required supervision. Children under 14 are not eligible for ordinary classes. Nonparticipating minors may not be left unattended at the Studio. Parents/guardians are responsible for purchases and payment obligations for minors.
7. Accounts and Booking
You agree to provide accurate account information, safeguard account credentials, and book only for yourself unless authorized. Class spaces are limited and are not guaranteed. Reservations, waitlists, and check-in procedures are governed by the published policy in effect for the purchase, subject to applicable law.
8. Services and Safety
Pilates and exercise involve inherent risks. You agree to follow instructor directions and equipment rules and communicate relevant physical limitations. Instructors are not providing medical diagnosis or treatment. Participation requires execution of the applicable client waiver; the waiver is separate from these Terms. We may modify an exercise or deny participation for an objectively reasonable safety concern, consistent with applicable disability and public-accommodation laws.
9. Prices, Taxes, and Payment
Prices, included classes, usage periods, fees, and taxes will be disclosed at checkout and in the applicable plan description. You authorize only the charges expressly agreed to in a valid payment authorization. Failed payments may restrict future bookings after notice. We do not store full payment card numbers when processing is handled by a third-party provider.
10. Memberships and Iowa Physical Exercise Club Law
Membership duration, services, total price, payment schedule, statutory cancellation rights, and refunds are governed by a separate written membership contract. We will not treat these Terms as authorization for automatic renewal.
11. Class Cancellations, No-Shows, and Waitlists
Proposed operational policy: cancel at least 8 hours before class to avoid a penalty. A late cancellation or no-show may forfeit a class credit, or incur a separately disclosed fee for unlimited plans. The exact amounts, waitlist promotion cutoff, late-arrival treatment, and exceptions must be specified in the Cancellation/Freeze Policy presented at purchase. If we cancel a class, its credit will be restored or an appropriate remedy provided.
12. Freezes, Refunds, and Statutory Cancellation
Membership freezes, class-pack expiration, refunds, and cancellation procedures are governed by the signed membership agreement and applicable policies. Nothing here limits a statutory cancellation, refund, death/disability, or other non-waivable consumer right.
13. Studio Conduct and Personal Property
Please arrive on time, follow hygiene and equipment-cleaning instructions, wear any required grip socks, respect other participants, and refrain from harassment or unauthorized recording. We may restrict access for serious or repeated violations, consistent with law and any applicable refund obligations. Personal items remain your responsibility to the extent permitted by law.
14. Website and Intellectual Property
Studio names, branding, website materials, photographs, class descriptions, and other content belong to us or our licensors. You may use the site for personal, lawful booking and information purposes. You may not scrape, interfere with, impersonate users of, or commercially reproduce site content without permission. No ownership of a client’s preexisting materials is transferred.
15. Privacy and Communications
Our separate Privacy Policy explains how we collect and use information. Transactional booking notices may be sent as permitted by law. Promotional emails and text messages require the consent applicable law demands, and marketing opt-outs will be honored. Accepting these Terms alone does not constitute consent to marketing texts.
16. Photography and Publicity
We will not treat acceptance of these Terms as a blanket promotional photo/video release. Any optional marketing use of an identifiable client’s image will be governed by a separate consent or other legally sufficient permission. Clients may not photograph or record others without consent.
17. Third-Party Platforms and Links
Booking, payment, website, and communication features may be provided by independent vendors, which may have separate terms and privacy practices. We are not responsible for third-party services to the extent permitted by law, but remain responsible for our own legal obligations.
18. Schedule Changes and Service Interruptions
We may reasonably change instructors, schedules, and class formats, subject to our contractual obligations. For Studio cancellations, closures, or material service interruptions, remedies will be provided under the applicable agreement and law. We will not use a general change-of-service provision to eliminate purchased statutory rights.
19. Disclaimer and Limitation of Liability
Services are offered with the care required by applicable law. No particular fitness or health outcome is guaranteed. Any release or limitation of liability is governed by the separately signed waiver and applicable law; nothing here excludes liability that cannot lawfully be excluded.
20. Suspension and Termination
We may suspend account access for fraud, serious safety risks, harassment, or material breaches, with notice where practicable. Termination does not eliminate refunds or other remedies required by law. Clients may exercise cancellation rights under their contract and applicable law.
21. Updates to Terms
We may update these Terms prospectively by posting a revised version and providing additional notice where required. Changes will not retroactively alter existing signed purchase terms or remove statutory rights without legally valid consent.
22. Governing Law and Disputes
Iowa law governs to the extent applicable. Any dispute-resolution, venue, arbitration, class-action, or attorney-fee clause must be separately approved by counsel before inclusion. Nothing in these Terms prevents a consumer from exercising rights protected by law.
23. Contact
The Well Pilates and Movement Studio, LLC
120 W Main St., Solon, IA 52333
support@thewell-studio.com